newair countertop clear ice maker

Buyer Beware, on my 3rd replacement and same problems!

I'm lost for words! I have NEVER replaced an appliance 3 times for the same issues! Your ice maker is faulty and you're taking customers for granted by wasting our time with the replacement that continues to carry on with the same issues! Maybe taking this company to court will clear this matter up! I'm tired of begging for a product that should work for more than 3 - 6 months, with only 2 adults using it! I've also noticed my complaints from before were never posted and you have to agree to add the 1 star on your rating is also a joke!

1 unit failed after 3 mos, replacement failed after 6 mos

I guess I shouldn't have expected anything less. After following all the directions on how to correct the issues with the first unit (took 2 weeks of back and forth for company to agree that they should send me a replacement), my replacement arrived and I was hopeful. The replacement unit lasted 2x what the first unit lasted, but still - COME ON!! I'm experiencing the same issues with the replacement. Huge block of ice, not cubes, the unit won't stop unless I manually turn it off and unplug. I've followed all the directions, cleaned the unit several times and still - huge block of ice that won't release. The only thing these small ice makers are doing is filling up landfills, because there's not a single one on the market that will last very long. What a waste of money and so bad for the planet. I'd ask why these companies who make small ice makers can't make a reliable product, but I know the answer - if they constantly fail, consumers will just keep replacing them - lining the pockets of the company owners.