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Once wine, champagne or spirits leaves the retailer’s possession, it cannot be returned pursuant to applicable law concerning alcoholic products. However, in the event that your delivered item is damaged, ReserveBar is happy to accept your claim in accordance with the procedures that are outlined below.
ReserveBar understands that there will be times when products may be damaged during delivery. ReserveBar will honor claims for reimbursement in such events. In order to process claims, ReserveBar requires that the customer who received the delivery return all damaged products at the direction of ReserveBar, and we may make the arrangements for the delivery company to pick up the damaged items. We request that you fill out any required forms that the delivery company provides in order to complete your refund. Please understand that if you do not return the damaged products, ReserveBar may not be able to provide you with the refund. Customers need to file a claim for damaged goods within 10 days of receipt of order. Please initiate the claim by emailing us at firstname.lastname@example.org.
Please include the following information:
- Order Number
- Tracking Number
- Description of damage
- Picture of the damaged item including the packaging
- Your name
- Your full mailing address
- Your phone numbers (office, home, mobile)
- Your email